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All our jewelry is handcrafted in our atelier in London.
It's possible but unlikely. If you want to be safe avoid contact with water and other fluids – especially acidic liquids, sonic cleaners, and commercial jewelry cleaners containing ammonia or alcohol. These types of liquid can damage both the plating and the crystals.
We use Cubic Zirconia which is a diamond simulant made from zirconium dioxide. It looks and sparkles just like the real deal, giving our jewellery a diamond-like shine without the high price tag.
Nope! They would need very special equipment only available in gemological laboratories to tell the difference between a real diamond or zirconia.
Our jewelry is made for everyday wear but we would advise to store them in a safe place when not wearing them and to clean them gently using to keep their lustre and shine impeccable. You can find more details on our Jewelry Care page as well.
At Diamoray, we know that finding the correct size for your ring, necklace or bracelet is important. To help you find the correct size, we have created this handy guide.
We ship all across the United Kingdom and it’s free.
Shipping is always on us! We offer free worldwide shipping on all orders
We use a variety of carriers on all orders. Once your order is placed we are dipatching your package within 24 hours and we promise to deliver your jewelry within 7 working days, - we will even try and to do it in 5.
The shipping date (= the date on which your Diamoray pieces leave our atelier) is mentioned on all product pages depending on stock levels.
If you need your Diamoray pieces urgently you can select the Express Shipping option at checkout and we will try our best to accommodate your request.
You can find more information about tracking your order here.
Yes, always. You can relax, all our shipments are 100% insured by us.
Of course! Get in touch and we’ll take care of the rest. Contact
Of course! At Diamoray we offer a no questions asked return policy. We do not offer direct exchanges. If you would like a different item or size, please return the original item following the guidelines above and place a new order for the desired item.
Yes! Returns or exchanges are always on us! You won't have to pay any shipping fee and will be fully refunded as soon as we receive your package.
Get in contact with us via Contact and we'll take care of the rest.
The full amount of your return will be refunded within a maximum of 5 days after receiving the piece in our atelier for verification.
Each country has its own regulations regarding customs and duties. Consequently, we can only provide you with a return or exchange label from the country where the order was initially shipped.
For example, if your order was delivered in the UK, we can only supply you with a return label from the UK, and we will be unable to process a return if you need to return the items from another country.
If you return all your items make sure to include the complimentary goodies/luxury gifts as well.
You won't have to pay any additional duties or taxes. We guarantee, there won't be anything additional to pay upon arrival.
For every Diamoray piece, you get a 1 year warranty for any manufacturing defects. This does not cover damages caused by accidents, scratches arisen from normal
wear, neglect or improper use.
Never fear, we are here. Drop us a line (Contact).
Discount codes are enabled during our sitewide promotions and the discount is automatically applied at checkout.
Of course! At Diamoray we offer a no questions asked return policy. You are allowed to exchange or return your pieces 30 days from delivery.
We offer multiple ways to pay for your items and accept most common credit cards and local payment gateways, as well as PayPal and Apple Pay.
