We ship our products all across the United Kingdom using a variety of carriers.
We offer free shipping on all orders. You can choose to expidite your shipping for an additional fee.
We typically ship orders within 3-5 business days. However, during peak periods, such as the holiday season, it may take longer for your order to ship.
Track your order here.
We want you to be completely satisfied with your purchase from Diamoray.
If you are not entirely pleased with your jewelry, we gladly accept returns within 30 days of the original purchase date.
Return Guidelines:
Please ensure that the original receipt or proof of purchase is included with your return. Returns made within the specified time frame will receive a full refund to the original payment method.
How to Initiate a Return:
To initiate a return, please contact our customer service team via Contact Us. From there we will guide you through the entire process.
Refunds:
Once your return is received and inspected, we will process the refund within 2-3 days to the original method of payment. Please note that it may take some time for the refund to reflect in your account, depending on your bank or credit card company's processing times.
Exchanges:
We do not offer direct exchanges. If you would like a different item or size, please return the original item following the guidelines above and place a new order for the desired item.
If you have any questions regarding our return policy or need assistance with a return, please don't hesitate to contact our customer service team via Contact Us.
Thank you for choosing Diamoray! Your satisfaction is our priority.
